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1. Click on the “Edit WebEx Settings” link at the bottom or press F11. Select the Tools tab. Verify that “Microsoft Outlook” is selected for “Email and Scheduling”. Press OK to confirm the changes. Restart Outlook and once restarted, verify that the WebEx options are now available on the Toolbar or in the Ribbon.
2. Please contact your administrator to authorize the site'. I am using a personal Outlook email address associated with the WebEx account. I work for a large corp working in several countries on several hardware operating systems, the plug-in stopped working for all devices last week for all users after the latest Microsoft Office Update.
3. It would be great if this page could link to instructions on how to get the Webex buttons to show up in Outlook, a prerequisite for the steps shown here. (That's what I expected to see based on the page title. This page seems to be more about using Outlook integration, rather than setting it up.) Thanks.

Introducing Cisco Webex! Webex provides on-demand collaboration, online meetings, web conferencing and videoconferencing. This page will give you an overview of how to start or schedule Webex meetings from within the desktop application for Mac. Installing the Cisco Webex Desktop Application.

The Teams Meeting add-in lets users schedule a Teams meeting from Outlook. The add-in is available for Outlook on Windows, Mac, web, and mobile.

Teams Meeting add-in in Outlook for Windows

The Teams Meeting add-in is automatically installed for users who have Microsoft Teams and either Office 2013, Office 2016, or Office 2019 installed on their Windows PC. Users will see the Teams Meeting add-in on the Outlook Calendar ribbon.

Note

• There is no direct URL that links to the Teams add-in.
• There are additional considerations if your organization runs both Teams and Skype for Business. Under some circumstances, the Teams add-in is not available in Outlook. See Upgrade from Skype for Business to Teams for details.
• User permissions to execute the Regsvr32.exe file is a minimum requirement for the Teams Meeting add-in to be installed on the computer.
• If users do not see the Teams Meeting add-in, instruct them to close Outlook and Teams, then restart the Teams client first, then sign in to Teams, and then restart the Outlook client, in that specific order.
• If you are using an Office Outlook installation from the Microsoft Store, the Teams Meeting add-in isn't supported. Users who require this add-in are advised to install Click-to-Run version of Office, as outlined in Office on Windows 10 in S mode article.

Teams Meeting add-in in Outlook for Mac

The Teams Meeting button in Outlook for Mac will appear in the Outlook for Mac ribbon if Outlook is running production build 16.24.414.0 and later and is activated with a Microsoft 365 or Office 365 client subscription.​

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook Web App

The Teams Meetings button in Outlook Web App will appear as part of new event creation if the user is on an early version of the new Outlook on the web. See the Outlook Blog to learn about how users can try the early version of the new Outlook on the web.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook mobile (iOS and Android)

The Teams Meeting button shows up in latest builds of the Outlook iOS and Android app.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in and FindTime for Outlook

FindTime is an add-in for Outlook that helps users reach consensus on a meeting time across companies. Once the meeting invitees have provided their preferred times, FindTime sends out the meeting invite on the user's behalf. If the Online meeting option is selected in FindTime, FindTime will schedule a Skype for Business or Microsoft Teams meeting. (FindTime will use whichever has been set by your organization as the default online meeting channel.)

Note

If you saved a Skype for Business setting in your Findtime dashboard, FindTime will use that instead of Microsoft Teams. If you want to use Microsoft Teams, delete the Skype for Business setting in your dashboard.

For more information, see Schedule meetings with FindTime.

Authentication requirements

The Teams Meeting add-in requires users to sign in to Teams using Modern Authentication. If users do not use this method to sign in, they'll still be able to use the Teams client, but will be unable to schedule Teams online meetings using the Outlook add-in. You can fix this by doing one of the following:

• If Modern Authentication is not configured for your organization, you should configure Modern Authentication.
• If Modern Authentication is configured, but they canceled out on the dialog box, you should instruct users to sign in again using multi-factor authentication.

To learn more about how to configure authentication, see Identity models and authentication in Microsoft Teams.

Enable private meetings

Allow scheduling for private meetings must be enabled in the Microsoft Teams admin center for the add-in to get deployed. In the admin center, go to Meetings > Meeting Policies, and in the General section, toggle Allow scheduling private meetings to On.)

The Teams client installs the correct add-in by determining if users need the 32-bit or 64-bit version.

Note

Users might need to restart Outlook after an installation or upgrade of Teams to get the latest add-in.​

Teams upgrade policy and the Teams Meeting add-in for Outlook

Customers can choose their upgrade journey from Skype for Business to Teams. Tenant admins can use the Teams co-existence mode to define this journey for their users. Tenant admins have the option to enable users to use Teams alongside Skype for Business (Islands mode).

When users who are in Island mode schedule a meeting in Outlook, they typically expect to be able to choose whether to schedule a Skype for Business or a Teams meeting. In Outlook on the web, Outlook Windows, and Outlook Mac, users see both Skype for Business and Teams add-ins when in Islands mode by default. You can configure a Teams meeting policy setting to control whether users in Islands mode can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins.

Due to certain limitations in the initial release, Outlook mobile can only support creating Skype for Business or Teams meetings. See the following table for details.

Set whether users in Islands mode can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins

As an admin, you can configure a Teams meeting policy setting to control which Outlook meeting add-in is used for users who are in Islands mode. You can specify whether users can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins to schedule meetings in Outlook.

You can only apply this policy to users who are in Islands mode and have the AllowOutlookAddIn parameter set to True in their Teams meeting policy. For steps on how to set this policy, see set the meeting provider for users in Islands mode.

Other considerations

The Teams Meeting add-in is still building functionality, so be aware of the following:

• The Teams Meeting add-in requires an Exchange mailbox for the primary user scheduling the meeting. Ensure that you have at least one Exchange mailbox configured in your Outlook profile and use it to schedule Teams meetings with the add-in. For Exchange requirements, see How Exchange and Teams interact.
• The add-in is for scheduled meetings with specific participants, not for meetings in a channel. Channel meetings must be scheduled from within Teams.
• The add-in will not work if an Authentication Proxy is in the network path of the user's PC and Teams Services.
• Users can't schedule live events from within Outlook. Go to Teams to schedule live events. For more information, see What are Microsoft Teams live events?.

Learn more about meetings and calling in Microsoft Teams.

Troubleshooting

Use the following steps to troubleshoot issues with the Teams Meeting add-in.

Teams Meeting add-in in Outlook for Windows does not show

If you cannot get the Teams Meeting add-in for Outlook to install, try these troubleshooting steps.

Download and run the Microsoft Support Recovery Assistant to perform automated troubleshooting steps and fixes.

Alternatively, perform the following steps manually:

• Windows 7 users must install the Update for Universal C Runtime in Windows for the Teams Meeting add-in to work.
• Check that the user has a Teams Upgrade policy which enables scheduling meetings in Teams. See Upgrade from Skype for Business to Teams for more details.
• Check that the user has a Teams Meeting policy that permits the Outlook Add-in. See Manage meeting policies in Teams for more details.
• Ensure the user has the Teams desktop client installed. The meeting add-in will not be installed when only using the Teams web client.
• Ensure the user has Outlook 2013 or later installed.
• Make sure the user has permission to execute regsvr32.exe.
• Ensure that all available updates for Outlook desktop client have been applied.
• Follow these steps:
  • Restart the Teams desktop client.
  • Sign out and then sign back in to the Teams desktop client.
  • Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)

If you still don't see the add-in, make sure that it isn't disabled in Outlook.

• In Outlook, choose File and then Options.
• Select the Add-ins tab of Outlook Options dialog box.
• Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
• If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and then select Go…
• Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office.
• Choose OK on all dialog boxes and restart Outlook.

For general guidance about how to manage add-ins, see View, manage, and install add-ins in Office programs.

If the add-in still does not show, use the following steps to verify the registry settings.

Note

Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.

• Launch RegEdit.exe
• Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookAddins
• Verify TeamsAddin.FastConnect exists.
• Within TeamsAddin.FastConnect, verify LoadBehavior exists and is set to 3.
  • If LoadBehavior has a value other than 3, change it to 3 and restart Outlook.

Delegate scheduling does not work

If your administrator has configured Microsoft Exchange to control access to Exchange Web Server (EWS), a delegate won't be able to schedule a Teams meeting on behalf of the boss. The solution for this configuration is under development and will be released in the future. As a workaround, your administrator can add the following string to the EWS Allow List: 'SchedulingService'.

Related topics

Using WebEx With Office 365

Introduction

Once the WebEx Extension has been installed into the web browser, events can be created or scheduled in 3 ways:

●Mail

●People

●Calendar

The Mail and People sections create an instant meeting. Calendar requires the meeting organizer to create the meeting at the appropriate time.

Login with Office 365 Credentials

To extend the WebEx functions into Office 365, the user must login to iLink for WebEx using Office 365 credentials. Logging in using Google credentials will launch iLink for WebEx, but the Office 365 component will not be active.

1.To determine the credentials a user is logged in with, right-click the iLink for WebEx icon .
Select Options from the dropdown menu.

2.a) If the user is logged in Using Office 365 authentication, no further changes are required. Go to step 3.

b) If the user is logged in using any other authentication method, click Logout, and proceed with step 2c.

c) If the user is not logged in, open the popup menu and choose Office 365 services.

Enter your Office 365 credentials at the prompt to login to iLink for WebEx.

3.Launch Office 365 and login normally.

Mail

The iLink for WebEx Instant Meeting screen can be accessed from the Mail panel of Office 365.

1.Open Office 365 and select Mail from the main menu.

2.Click on an email message, then click the contact’s name or picture in the right-hand pane. This opens the person’s contact card.

3.Click the WebEx icon to start an instant meeting with this contact.

4.From the Instant Meeting window, specify the options for the meeting.

Attendee(s): The email address of the selected contacts will be filled in for you. This is the address that the meeting invitation will be sent to.

Apply template: Templates can be created to automatically fill-in of these fields. If you have a recurring meeting with a common format, create and apply a template to the meeting to use the same settings each time. See Meeting Templateson this page.

Topic: Enter the topic of the meeting.

Meeting type: Leave at Default unless you have the corresponding Cisco platform installed at your site. Different meeting types can provide different connection options and features. Contact your administrator for more information on what meeting types are available and how to use them.

Duration: Enter the expected length (in hours and minutes) of the meeting.

Audio conference: If an audio component is required for this meeting, select the desired connection method from the dropdown list.

WebEx Audio - This option is only available if you account includes audio as an option. Enable the checkbox if your account has a Toll-Free number associated with it. From the popup list, select the desired tone or name to be played, if any, when a contact joins or leaves a meeting. The number to dial will be included in the invitation. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

Other teleconference - If you have a teleconferencing service setup, enter instructions for users to connect to the service. Include the telephone number and any access codes or PIN numbers here. Once the meeting has started, clicking the Audio Conference icon will display these instructions. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

VoIP - Select VoIP to enable embedded voice conferencing in the meeting. All participants will have the option to use voice audio during the meeting through their Internet connection (using the microphone and speakers on their computer / device). Click Voice Conference in the main Meeting window to start this

feature.

TSP/MeetingPlace: If these audio providers are configured on your system, they will be included in the list of available conferencing options when creating a meeting.

Global call-in: iLink for WebEx supports the Global Call-innumbers feature of WebEx. Once configured through WebEx, those numbers will appear on the Audio Conference menu.

Password: Click Generate to create a random 4 digit combination to access the meeting. This is optional and is only required if the meeting is to be private.

Select to close the instant meeting window. Open the contact cards for additional people and click on the WebEx icon to add them to the meeting.

Click to start the meeting once all contacts have been added. Additional contacts can be added after the meeting has started.

5.WebEx will launch in the browser window, creating a new meeting with you as the host.
The WebEx Meeting Center window provides full control over the meeting.

6.An invitation will be automatically sent to all selected contacts.
Once a contact has received the invitation, they must click on the link in the email to join the meeting.
Any additional information, such as telephone numbers to dial for audio content, or passwords for accessing the event, will also be included with the invitation, but clicking on the link will automatically connect the user to the meeting with the necessary credentials.

The contact has joined the meeting.

People

Use the People page to setup an instant meeting.

1.Open Office 365 and select People from the main menu.

2.Select a contact from the list on the left-hand side of the window.

3.In the contact details pane, click the WebEx icon to start an instant meeting.

4.From the Instant Meeting window, specify the options for the meeting.

Attendee(s): The email address of the selected contact will be filled in for you. This is the address that the meeting invitation will be sent to.

Apply template: Templates can be created to automatically fill-in of these fields. If you have a recurring meeting with a common format, create and apply a template to the meeting to use the same settings each time. See Meeting Templateson this page.

Topic: Enter the topic of the meeting.

Meeting type: Leave at Default unless you have the corresponding Cisco platform installed at your site. Different meeting types can provide different connection options and features. Contact your administrator for more information on what meeting types are available and how to use them.

Duration: Enter the expected length (in hours and minutes) for the meeting.

Audio conference: If an audio component is required for this meeting, select the desired connection method from the dropdown list.

WebEx Audio - This option is only available if you account includes audio as an option. Enable the checkbox if your account has a Toll-Free number associated with it. From the popup list, select the desired tone or name to be played, if any, when a contact joins or leaves a meeting. The number to dial will be included in the invitation. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

Other teleconference - If you have a teleconferencing service setup, enter instructions for users to connect to the service. Include the telephone number and any access codes or PIN numbers here. Once the meeting has started, clicking the Audio Conference icon will display these instructions. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

VoIP - Select VoIP to enable embedded voice conferencing in the meeting. All participants will have the option to use audio to the meeting through their Internet connection (using microphone and speakers on the computer or device). Click Voice Conference in the main Meeting window to start this feature.

TSP/MeetingPlace: If these audio providers are configured on your system, they will be included in the list of available conferencing options when creating a meeting.

Global call-in: iLink for WebEx supports the Global Call-innumbers feature of WebEx. Once configured through WebEx, those numbers will appear on the Audio Conference menu.

Password: Click Generate to create a random 4 digit combination to access the meeting. This is optional and is only required if the meeting is to be private.

Select to close the instant meeting window. Open the contact cards for additional people and click on the WebEx icon to add them to the meeting.

Click to start the meeting once all contacts have been added. Additional contacts can be added after the meeting has started.

5.WebEx will launch in the browser window, creating a new meeting with you as the host.
The WebEx Meeting Center window open, providing full control over the meeting.

6.An invitation will be automatically sent to the contact.
Once a contact has received the invitation, they must click on the link in the email to join the meeting.
Any additional information, such as telephone numbers to dial for audio content, or passwords numbers for accessing the event, will also be included with the invitation, but clicking on the link will automatically connect the user to the meeting with the necessary credentials.

The contact has joined the meeting.

Calendar

Meetings where any number of contacts can attend can be scheduled through the Office 365 Calendar. These meetings can occur at a future date and time, with recipients receiving reminder notices shortly beforehand.

Webex Plugin For Outlook Mac Not Showing

1.Open Office 365 and select Calendar from the main menu.

2.Locate the time for the meeting to start, then right-click on that space in the calendar. Select New.

3.Give the meeting a name, and configure all other scheduling and descriptive options accordingly. Under Attendees, add the email addresses for all contacts who should attend the meeting.

4.Click Create WebEx Meeting to open the WebEx Booking window.

Apply template: Templates can be created to automatically fill-in of these fields. If you have a recurring meeting with a common format, create and apply a template to the meeting to use the same settings each time. See Meeting Templates on this page.

Alternate hosts: Enter the email address(es) of any invitees, beside yourself, that will be able to start the meeting at the chosen time. Separate each address with a semicolon. Alternate hosts must already be present in the WebEx database. Only one person can be the host of a meeting at one time.

Meeting type: Leave at Default unless you have the corresponding Cisco platform installed at your site. Different meeting types can provide different connection options and features. Contact your administrator for more information on what meeting types are available and how to use them.

Cisco Webex Outlook Plugin For Mac

Audio conference: If an audio component is required for this meeting, select the desired connection method from the dropdown list.

WebEx Audio - This option is only available if you account includes audio as an option. Enable the checkbox if your account has a Toll-Free number associated with it. From the popup list, select the desired tone or name to be played, if any, when a contact joins or leaves a meeting. The number to dial will be included in the invitation. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

Other teleconference - If you have a teleconferencing service setup, enter instructions for users to connect to the service. Include the telephone number and any access codes or PIN numbers here. Once the meeting has started, clicking the Audio Conference icon will display these instructions. The contact must connect to this service through conventional means (i.e. desktop telephone, cellphone).

VoIP - Select VoIP to enable embedded voice conferencing in the meeting. All participants will have the option to voice audio to the meeting through their Internet connection (using microphone and speakers on the computer or device). Click Voice Conference in the main Meeting window to start this feature.

TSP/MeetingPlace: If these audio providers are configured on your system, they will be included in the list of available conferencing options when creating a meeting.

Global call-in: iLink for WebEx supports the Global Call-innumbers feature of WebEx. Once configured through WebEx, those numbers will appear on the Audio Conference menu.

Password: Click Generate to create a random 4 digit combination to access the meeting. This is optional and is only required if the meeting is to be private.

Click when finished to add the event to the Office 365 calendar.

Whenever a meeting is configured to include a WebEx component, the button will appear beside WebEx option in the scheduling window. Clicking this button will immediately launch the WebEx meeting center in a browser, and open the assigned meeting room. Invitees can click the link in their emails to join the event.

Webex Plugin For Outlook Mac Catalina Not Showing

5.When all of the meeting parameters have been configured, click Send. You may be prompted to confirm sending the invitation to contacts who are outside of your company. Click Yes to proceed.
Confirm the sending of the invitations to all contacts when asked.
An invitation email will be sent to all selected attendees. The email contains a link to join the meeting room through a web browser, any voice connection information (e.g. teleconference numbers, access codes), and the password if selected.

Webex Plugin Outlook 2016 Windows